• The Company is a legal entity MAKE PROFIT SRL, which is registered and located at Sector 5, Calea Rahovei Str. 266-268, CORP 2, AXELE A-B, office 06D, Bucharest, Romania, 050897, which operates the Site and is the owner of the trademark "GoodLabs Smart Formulas".
  • The site is a web portal under the URL address: https://good-labs-new.vercel.app/.
  • The Customer is an individual who intends to order or purchase, or who orders, purchases or uses the Goods solely for personal, family, household and other needs not related to business activities with proper legal capacity.
  • Goods - any goods that are placed on the Site and are available for purchase by Customers.
  • The Order is the expression of the Customer's will, drawn up in accordance with these terms and conditions, aimed at the conclusion of an agreement of purchase and sale of Goods, offered by the Company for retail sale through the Site.
  • Delivery Service is a general term used to refer to third parties that provide services under contract with the Company for the delivery of Orders to Customers.


These terms and conditions are the public offer and regulate mutual relations between the Company and the Customer, which arise in connection with visiting the Site by the Customer, registration of the Order, conclusion of the contract of purchase and sale of Goods with the Company through the Site in the order provided below under the text (hereinafter - Terms).

The Company reserves the right to change these Terms and Conditions. The version posted on the Site at the time of purchase will be considered current and enforceable.

Before using the Site and beginning the process of purchasing Goods, Customer must carefully read these Terms and Conditions.

The Customer agrees to these Terms and Conditions by personally checking the box "I have read and accept the Terms and Conditions" and "Confidentiality Agreement". The Customer will not be able to complete the Ordering process without checking the mentioned marks.


The order is made by the Customer independently through the Site.

The Customer's self-registration of the Order through the Site is as follows: to start the process of ordering, the Customer clicks the appropriate button next to the selected Goods, which causes the selected Goods to be automatically moved to the "Cart". In the "Cart", the Customer may see all the Goods that he/she has previously selected for purchase, and, if necessary, make changes to the list of Goods, namely to remove the Goods from the "Cart", change the quantity of each unit of Goods. In order to place an order, the Customer clicks on the "Order placement" button, which is located in the "Cart". After that the Customer gets to the page, where the form is placed to enter the Customer's personal data (name, surname, contact information), choose the method of delivery of the Order and indicate the delivery address, as well as specify the method of payment.

If the Customer chooses one of the instant payment systems for payment, he/she will be automatically redirected to the site of the instant payment system provider to enter the necessary data and confirm the payment. After that, the Customer will be redirected back to the Site, which is a confirmation that the order has been executed.

If the Customer chose the payment by cash on delivery, then in order to complete the stage of the Order, the Customer should click on the button, which confirms the registration of the Order, after which a representative should contact him/her in the near future for the final confirmation of the Order.

The Order is considered to be executed, and the contract of sale between the Company and the Customer concluded, at the moment of its confirmation by the representative of the Company via the telephone, if the Customer has chosen the payment by cash-on-delivery. If the Customer made the payment during the registration of the Order, the Order is considered to be executed, and the contract of sale is concluded, after the Customer presses the button "Pay the Order".

In order to control the quality of customer service, the conversation between the Customer and the Company may be recorded, of which the Customer is notified before contacting the Company representative.

The Customer has the right to refuse the Order at any time in the process of placing the Order. To do this, it is necessary to remove the Goods from the Cart. An incomplete Order is not considered to be completed and will not be sent to the Customer.

The Customer has the right to refuse the Order in whole or in part at any time prior to the transfer of the Order for delivery by calling the telephone number indicated on the Site.


Goods are presented on the Site in the catalog through photo samples, which are the property of the Company, which the Customer can find by clicking on the "Goods" page.

To get full information about the Goods, the Customer needs to click on the selected Goods. On the page of the selected Goods the Customer will be able to get acquainted with the composition, characteristics of the Goods, their appearance, weight, quantity in one package, method of application.

Photo-sample of the Goods packaging color, which is provided on the Website, may slightly differ from the original Goods packaging, depending on the resolution and settings of the Customer's computer/phone monitor.

In case the Customer has any questions concerning the Goods of the Company, the Customer can get a consultation, where he/she will be provided with all the necessary information in detail. In order to get the consultation, the Customer shall fill in the electronic form which can be found on the "Contacts" page. After sending the form, the Customer will be contacted by the representative of the Company.


The Customer can view the prices by going to the "Goods" page on the Site.

The Company may change the price of the entire assortment of Goods or individual items at any time on the Site. At the same time such changes will not affect the confirmed Orders.

The price of the Goods is indicated on the Site in euro currency. Information on the price, including the applicable rate of value-added tax, shall be indicated on the Site in the "Cart" section. The value added tax rate applicable to the price of the Goods directly depends on the country of delivery, which is indicated by the Customer.

The price of the Goods does not include the cost of commission, which can be withdrawn from the Customer by payment services/intermediary banks when paying for the Goods. The order of withdrawal and the amount of such commission shall be regulated exclusively by the rules of that payment system, which the Customer has chosen and uses independently to make payment for the Goods. In case of any problems in the process of payment for the Goods, the Customer shall apply directly to the representatives of the payment system. The company is not responsible for the Customer's relations with the payment systems/intermediary banks.

IMPORTANT: the cost of delivery of Goods (i.e. the cost of services of third parties - delivery services) is not included in the cost of Goods specified on the Website. The cost of delivery of the first unit of Goods is 19 euros. If the Customer orders 2 or more units of Goods, the delivery is made at the expense of the Company.

The Customer can choose between two possible payment methods for the Goods:

  • 100% prepayment, which can be made using the payment systems offered by the Company
  • payment by cash on delivery, i.e. directly upon receipt of goods by paying in cash or by bank card, or by money transfer via sms.


Goods are transferred to the Delivery Service on the next day after the Customer's confirmation of the Order to the representative of the Company.

Goods delivery time is from 1 to 8 calendar days and depends on the selected delivery service and delivery region.

Goods delivery is made by one of the delivery services, which is chosen directly by the Company. In this case, the cost of delivery does not change for the Customer and remains in the same amount as specified in clause 5.5. of these terms and conditions.

After confirming the Order with the Company representative, the Customer will be able to change the delivery address by contacting the phone number indicated on the Site.

Upon delivery, the Order is delivered in person to the Customer or to the person designated as the Order Receiver. The date of delivery of Goods to the Customer is the date of signing by the Customer of the shipping documents confirming the acceptance of Goods by the Customer (acceptance certificate, delivery note, etc.).

Upon delivery of the prepaid Order, the person delivering the Order has the right to request a document certifying the Customer's identity, as well as to specify the type and number of the document provided by the Customer on the receipt to the Order. The Company guarantees the confidentiality and protection of the Customer's personal information.


The Customer has the right to reject the Goods without giving any reason within 14 calendar days of receipt of the Goods, provided that the Goods have not been unpacked or used by the Customer.

In order to exercise the right of withdrawal, the Customer must fill out a paper withdrawal form, which will come to the Customer together with the Goods during the period specified in clause 7.1. and send the Goods together with the completed withdrawal form to the address specified in the form.

The Company returns the cost of Goods to the Customer within 14 calendar days from the date of receipt of Goods from the Recipient by transferring the cost of Goods to the Customer's bank card, details of which he/she should inform the Company during the registration of the return.

The cost of return does not include the Customer's expenses for delivery of the Goods and their return.


In no event shall Company or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Website, even if Company or a Company authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

If Customer is not satisfied with any part of the Site or these Terms, the only and exclusive remedy is to discontinue using the Site.

The Site is not intended to provide diagnosis, treatment or medical advice. The products displayed on the Site, including information that may be provided on the Site directly or by linking to third-party websites, are provided for informational purposes only. Please consult a physician or other health care professional regarding any medical or health-related diagnosis or treatment options.

The information on the Site should not be regarded as a substitute for the recommendation of a medical professional. The Site does not recommend solving health problems on your own. The information on the Site is not exhaustive and does not cover all diseases, ailments, physical conditions or their treatment.


In case of questions and claims from the Customer, he/she has the right to address to the Company, for what it is necessary to fill the corresponding application and/or to call to the Company by the phone number specified on the Site. The cost of the call to the phone number of the Company is determined according to the tariffs of the Customer's telecom operator.

If the Company's answer is not satisfactory for the Customer, he/she can use the means of protection of his/her rights, which are stipulated by the legislation of his/her country. The Customer can get acquainted with his/her rights and the way of their protection on the website: https://ec.europa.eu/info/law/law-topic/consumers_en https://ec.europa.eu/info/law/law-topic/consumers_en , https://ec.europa.eu/consumers/­odr/main/?event=main.trader.register.


Permission is granted to temporarily download one copy of the materials (information or software) on Website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • modify or copy the materials;
  • use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  • attempt to decompile or reverse engineer any software contained on Website;
  • remove any copyright or other proprietary notations from the materials; or
  • transfer the materials to another person or "mirror" the materials on any other server.


Agreement language - the language chosen by the Customer on the Site for the transaction of Goods purchase.

Before completing the Ordering process, Customer may print out the text of the Order using the print function of the browser or save it electronically. The data of the Order is sent to the Customer together with the Goods. Also the Company saves the data of the Order of the Customer and can resend it to him/her at his/her request.


These Terms and Conditions are to be construed as published on the Site, and shall be applied and interpreted in accordance with the substantive law of Romania.